Remember the commercials way back when about E.F. Hutton? The room was crowded with people all carrying on their own individual conversations and the moment one of these people quietly mentions the words E.F. Hutton, the room falls silent. The reason? Well, according to the ad, everyone wants to know what that broker has to say. Essentially, the ad portrays one specific broker with an overwhelming credibility to command respect from everyone. Do people listen to you with interest when you speak? An even better question is, do you listen with interest when others speak? Stay with us as we look into what it takes to speak and be heard, as well as what it takes to listen and comprehend.
Examining successful personal communication